KPIs are a great way to measure how we’re doing and where we need to improve. KPIs are measures that we agree to. They should align directly to strategic objectives and the value of them should be clear and relevant for the team members responsible for them. It’s not about collecting gold stars, it’s about creating meaningful results for our organization.
Use this playbook when you are planning to publish new content, or you are bringing a new online service live.
Process
- TBD