Because it is difficult to understand all the moving parts of the digital channel in a large organization, the central team should publish a dashboard explaining the roadmap for transforming the platform, what departments/programs/content have been onboarded, what initiatives have been completed, and what work is left to do.
This playbook describes how we will communicate progress on the digital transformation initiative, as well as displaying some of the key performance indicators we are using to measure our success.
Process
- TBD
Dashboard
- Link